Service and Repair
When your business is constantly on the go, you need systems that can respond as fast as you do.
Service and repair businesses need to move quickly, efficiently, and effectively to maintain high customer satisfaction and profitability. That means having the right software solution providing timely and accurate information to all areas of the business.
Your customers are relying on you to schedule and fulfill their request for service as quickly as possible. AccSys Solutions gives you the technology you need with the Adagio Service and Repair Suite to coordinate, execute, invoice, and report on your fast-paced business. Here are some of the key features:
Work order tracking and flexible invoicing are the most important features you need in a billing system. The ability to generate recurring bills for regular service visits is also desirable. If you sell both services and parts, you want to be able to integrate the parts inventory with your billing so that stock is reduced when parts are sold.
Proactive customer relations are the key to generating and maintaining business. You may analyze sales history for trends, spotting customers whose business has slacked off, or generate a mass mailing to customers who have bought a related service in the past.
JobTracker follows the progress of a job from the beginning to the end, tracking parts and labour used in the process, including capturing detailed descriptions. Job details are quickly recorded, and progress can be tracked through user-defined job stages. Detailed job reports organize and summarize information to assist billing. Due dates are identified and rescheduled with ease. You're provided with more accurate information for timely and profitable billing.
The IMS Scheduler tracks or schedules client projects and/or JobTracker jobs. Scheduler allows you to capture service and repair time and report it in a manner that can be billed to the client in a detailed or summary format. The calendar display can be configured to display some or all resources for a single day or multiple days. Scheduler helps you manage and capture time, display the results in a calendar format and then bill work through one of the invoicing solutions set out below.
Adagio Inventory is a complete, multi-location, stock management and control system which tracks purchases, receipts, shipments, returns, and adjustments with ease. Inventory supports multiple costing methods and units of measure including LIFO, FIFO, Average, Standard and User-defined Costing. Most numbering schemes are supported through a 16-character item number in four user-defined segments.
Adagio is so flexible, there are several invoicing options available. With full integration to JobTracker, no manual transfer of job details is required. Let us help you find the right solution.
Adagio PurchaseOrders allows you to easily track outstanding POs by expected receipt date, keep detailed purchase history, and generate custom POs that can be emailed or faxed to your suppliers. The ability to auto generate POs based upon record criteria and create “drop ship” POs straight from a sales order, will greatly streamline the purchasing function.
Adagio SalesAnalysis makes capturing critical sales data at the detail level easy and allows for refined analysis with online inquiry, statistics, charting, and reporting.
Adagio SalesCQ (contacts and quotes)
Adagio SalesCQ makes communication a breeze. Adagio SalesCQ combines the information in Receivables, OrderEntry, and Inventory with contact and quote management features such as callback dates, reasons and reports, individual or mail merge emails, letters or faxes. Adagio SalesCQ includes basic CRM (customer relationship management) functionality with robust and searchable customer note capability. If a full-blown CRM solution is required, Adagio can be integrated with Goldmine CRM.
Your Adagio Service and Repair Suite is integrated with the Adagio Financial Suite consisting of: Adagio Ledger; several payment options including Adagio Payables, Adagio EFT, and Telpay; Adagio Receivables and the optional National Accounts for Adagio; and PayDirt Payroll. Learn more about these modules here.
The Adagio Business Management Suite and Productivity Tools for Adagio extend the access and functionality of the core Adagio modules. A rich developer community has created a variety of specialized third party solutions that complement the Adagio Operational and Financial Suite. These tools and modules are listed here.