AccSys Solutions > Support Options

Technical Support Second to None

AccSys Solutions has the only fully staffed full-time Adagio Help Desk in Western Canada.

What is our Adagio Help Desk? Our Adagio Help Desk offers you access to our highly qualified technicians to assist you with your Adagio technical support needs. AccSys Solutions’ technical support team is made up of highly trained individuals dedicated to supporting your Adagio and Adagio Third Party modules. Whether it’s a simple “How do I…” question, or you have a critical error, or even if a complete disaster has occurred… we can help. Whatever your problem, we can provide the solution.

Our technical support is always available, either interactively via the internet, by telephone, or on-site when appropriate. Our Online Desktop Support is both easy to use, and the fastest way to get help. Within minutes, a technician can share your desktop with you, and get most issues resolved virtually instantly.

Our Technical Support is available either on an Annual Contract or on an Ad Hoc basis:

Annual Contract Support

Our Annual Contract Support offers unlimited routine technical support along with a host of additional support services, all for a fixed annual fee.

You will never have to pay for the answer to your Adagio question or resolution of routine issues again! Just pick up the phone and give us a call. Routine technical support, troubleshooting database issues, troubleshooting program issues, and more are all included.

If you would prefer the certainty of an unlimited fixed fee Technical Support plan please sign up for our Annual Contract Support.

Ad Hoc Support

Ad Hoc Support is our traditional ‘pay as you go’ plan. You pay nothing until you request our assistance, and then we then bill on a Time and Materials basis. Every issue is unique, therefore all time required to resolve each issue is chargeable.

For complete details on either plan, please see Consulting and Support Services – Terms and Conditions. Our Annual Contract is competitively priced with similar products offered in our industry. For more information or a quote please email us, or call the office nearest you.

Other Support Resources

Adagio Service Packs

Software Developers frequently issue Service Packs in between regular upgrades, as a means of addressing minor issues or problems. It is a good idea to keep your software current with these Service Packs.

For current Services Pack information for Adagio, click here: Softrak Service Packs

If you have a product that is not listed here and would like to check to see if there is a Service Pack available please email us.

How to check the Service Pack you currently have

Start the Adagio module you wish to check, select the Help menu, then "About_". This must be done for each module in order to check all Service Packs. e.g. Adagio Payables 6.5A (000525).

Softrak Support Forum

The Softrak Support Forum is also an excellent resource. You can reach it by clicking here.