There are a number of great reasons to keep your Adagio upgrade plan up to date. Of course, always having the latest feature set at your disposal is an important benefit of “being a member”, but there are other privileges that will truly give you the most bang for your buck.
Adagio Upgrade Plan Benefit #1: Free Access to Softrak’s Online Technical Support Forum
Softrak’s online technical support forum is a great resource for answers to your technical queries. The site is constantly monitored by Softrak’s technical support staff, as anyone who has ever scrolled through the site has witnessed. There are also many top-notch Adagio consultants who visit the site, looking for ways to show off their expertise by helping you for free. Be sure to check it out at www.softrak.com under the Support heading. You don’t need to be on an upgrade plan to peek in, or to post a question in “general inquiries”, but if you want to post a question in the meatier “Technical Support section”, you must be an upgrade plan member to get authorized.
Keeping up with Windows
Newer versions of Adagio will support newer versions of Microsoft Windows, which is usually upgraded about once a year. New capabilities in Windows can only be exploited by newer versions of Adagio. Softrak is a great company, but they aren’t psychic.
Adagio Upgrade Plan Members Stay “In The Know”
Unforeseen software glitches happen, even to robust technical support stars like Softrak. You will be automatically notified when bugs are fixed and a Service Pack is up on the web.
Get Softrak’s Ear
Upgrade Plan members get to provide direct input into new features planned for the next release. You will have Softrak’s ear if you like to make suggestions for future releases. Softrak really considers their upgrade plan members as partners in future development.
Easier Budget Approvals
A regular annual fee is easier to budget for than an exceptional expense (if you need to upgrade from several versions ago). Regular expenses, planned well in advance, generally are much easier to sell to the powers that be than larger lumps.
Regular, Worthwhile Upgrades
Of course, the biggest reason to be on an upgrade plan is to stay current with the latest and greatest versions of Adagio, and Softrak does put out new releases regularly.
What You Won’t Get On Softrak’s Adagio Upgrade Plan
While we definitely believe the Softrak upgrade plans are an important aspect to maintaining your “Adagio ecosystem”, there are some things you can only get from us, your Adagio consultant.
Softrak provides good basic technical support. However this doesn’t include online support — they will never login to your system to resolve your issues, nor will they make changes to your files (unless you are paying for their database repair service). Softrak also will not provide advice on how to use and/or configure Adagio to meet your business needs. They won’t help you install upgrades, they won’t test your system, they won’t write report specifications, nor will they administer security rights. These are just some examples of the more in depth aspects of technical support that are always referred to their consultant network — consultants like us.
If you are not on an upgrade plan, give us a call and we can let you know what is involved for your specific installation. Similarly, if you have technical support needs beyond what Softrak provides, or simply prefer coming to us, please give us a call. We are here to help.
This is an excerpt from our e-publication, The Score, about all things Adagio. Find out more here.