Douglas Dickie from AccSys Solutions presented yesterday morning at the Adagio Opportunity Conference, Softrak Systems’ annual reseller and end user conference.
This year’s AOC is currently being held in Toronto Ontario at the Delta Toronto Hotel, from May 21-25.
In this session, entitled “Designing Support Plans”, Doug moderated a three hour workshop to help Adagio resellers design and implement fixed price Customer Support Plans. Doug has spent several years fine tuning three-tiered Support Agreements on offer to his protected clients.
AccSys Solutions has long been recognized as a leading Adagio Consultant Reseller, and Doug is a frequent speaker at this event.